Privacy Policy for Total Body Physio
1. Information We Collect
- Personal details: Name, date of birth, gender
- Contact information: Phone number, email, address
- Health information: Medical history, current conditions, medications
- Treatment details: Assessment findings, treatment plans, progress notes
- Ethnicity (to provide culturally appropriate services)
- Emergency contact details
- ACC claim information (if applicable)
- Health insurance details (if applicable)
2. Why We Collect This Information
- To provide appropriate physiotherapy treatment
- To maintain accurate health records as required by law
- To communicate with you about your treatment
- To liaise with other healthcare providers involved in your care
- For billing and administrative purposes
3. How We Use Your Information
- To assess your health needs and provide appropriate care
- To communicate with you about appointments and treatment
- To improve our services and conduct quality assurance
- For teaching and research purposes (anonymized data only)
4. Sharing Your Information
We may share your information with:
- Other healthcare providers involved in your care
- ACC (for injury-related claims)
- Health insurance providers (with your consent)
- Regulatory bodies or legal authorities (if required by law)
We always seek your consent before sharing your information, except in emergencies or when required by law.
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Be informed of the use and disclosure of your information
- Refuse to provide information (understanding this may affect our ability to provide care)
- Withdraw consent for sharing your information
6. Data Security
- We use secure, cloud-based storage (Cliniko) for patient records
- Two-factor authentication is required for access
- Access is limited to authorized staff only
- Physical documents are scanned and securely destroyed
7. Retention of Information
We retain your health information for a minimum of 10 years from the last treatment date, as required by the Health (Retention of Health Information) Regulations 1996.
8. Website and Technical Information
[Include your existing points about technical information and cookies]
9. Changes to This Policy
We may update this policy periodically. Any significant changes will be communicated to you.
10. Complaints
If you have concerns about how we handle your information, please contact us. You also have the right to contact the Privacy Commissioner.
11. Contact Us
For any privacy-related queries, please contact:
Jade Warren, admin@totalbodyphysio.co.nz
This privacy policy adheres to the Health Information Privacy Code 2020 and the Privacy Act 2020.